Clients' perspectives of, and experiences with, selected Australian problem gambling services

  • authors:

    Alun Jackson, Shane A. Thomas
  • published in

    : 2005
  • summary

    : Although there continues to be interest in documenting the evidence base for problem gambling interventions, little has been published on service users' perspectives on services provided to them. To gain a greater understanding of this issue, group interviews were held with present and past users of two services in Victoria, Australia—the government-funded state-wide Gambler's Help program and the privately funded self-help Free Yourself Program. Service users articulated a range of views about factors leading to the propensity to gamble, causes of problem gambling, the action that they would take to protect problem gamblers, the effectiveness of self-exclusion from venues, the features of a good problem gambling counselling service, unhelpful service characteristics, and the issue of abstinence or control as desired endpoints of intervention.
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  • type

    : article in journal
  • publisher

    : Centre for Addiction and Mental Health
  • is part of a publication

    : Journal of Gambling Issues (JGI)
  • issue

    : 14
  • copyright

    : Copyright © 1999-2005 The Centre for Addiction and Mental Health
  • other publication details

    : sep. 2005
  • original language

    : English
  • article pagination

    : start page: 66 - end page: 96
  • keywords

    : client perspective , gambling , problem gambling services , service design
  • Article entered in GambLIB database on feb. 16. 2009, 10:02
  • Item added by user Tina Krušnik