authors:Alun Jackson, Shane A. Thomas
published in: 2005
summary: Although there continues to be interest in documenting the evidence base for problem gambling interventions, little has been published on service users' perspectives on services provided to them. To gain a greater understanding of this issue, group interviews were held with present and past users of two services in Victoria, Australia—the government-funded state-wide Gambler's Help program and the privately funded self-help Free Yourself Program. Service users articulated a range of views about factors leading to the propensity to gamble, causes of problem gambling, the action that they would take to protect problem gamblers, the effectiveness of self-exclusion from venues, the features of a good problem gambling counselling service, unhelpful service characteristics, and the issue of abstinence or control as desired endpoints of intervention.
related url: http://www.camh.net/egambling/issue14/jgi_14_jackson.html
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type: article in journal
publisher: Centre for Addiction and Mental Health
is part of a publication: Journal of Gambling Issues (JGI)
copyright: Copyright © 1999-2005 The Centre for Addiction and Mental Health
other publication details: sep. 2005
original language: English
article pagination: start page: 66 - end page: 96
keywords: client perspective , gambling , problem gambling services , service design
- Article entered in GambLIB database on feb. 16. 2009, 10:02
- Item added by user Tina Krušnik